Achieving customer satisfaction is a good goal for any business to work towards. Taking it a step further, an ideal goal is customer loyalty. Most people can quickly think of a business they feel loyal to, one they gush about...
Tip of the Week: Auto-Assigning Tickets
This week we want to show you how to create an automation that will automatically route new tickets to specific agents. This is perfect if you have specific customer service representatives that handle tickets submitted by particular companies. It takes...
The Top 5 Customer Service Trends of 2012
The way we do business is changing faster every year as new products and technological breakthroughs influence the expectations and practices of companies of all types. Awareness of the current and coming customer service trends enables a company to meet...
Tip of the Week – Advanced Search Tips
Searching for tickets can be tricky if you don’t have much information on the specific ticket and hundreds of tickets to dig through. There are some search tricks that can help you refine your search, making it easier to find...
5 Ways to Keep Customer Service Representatives Motivated
Employee motivation and loyalty is important in any position, but for those tasked with representing a company to its customers, it takes on extra significance. Customer service representatives who feel invested in the company they work for and the products...
Tip of the Week: Creating an Automation to Close Old, Solved Tickets
We previously posted about the difference between closed and solved tickets and briefly mentioned creating an automation to help you keep your help desk clear of old, solved tickets. There is already a pre-created automation for this in the automations section...
Happy Holidays to Our Customers from Metadot
We've almost reached the end of 2011 and while it feels like the year flew by way too fast, we're excited to ring in 2012. The Metadot team, the people behind Mojo Helpdesk, Das Keyboard, Montastic, and typrX, thanks you for...
How To Provide Excellent Holiday Customer Service
The holidays can be a trying time for customer service representatives. People often feel rushed and overwhelmed in their efforts to complete their holiday shopping in time for celebrations with family and friends. The need to maintain excellent customer service...
Tip of the Week: Closed vs Solved Tickets
Mojo Helpdesk helps you handle your customer interactions in an organized way as support agents work towards resolving customer issues. What is nice about the ticket system is it allows you to document every step of the process and ensures...
Mojo Helpdesk Updates – Improved Communications Controls
We just released an update to Mojo Helpdesk with a few features to make the help desk more customizable. We know everyone uses their help desk a little differently from one another, and we wanted to embrace this by making...