The way we do business is changing faster every year as new products and technological breakthroughs influence the expectations and practices of companies of all types. Awareness of the current and coming customer service trends enables a company to meet...
Tip of the Week – Advanced Search Tips
Searching for tickets can be tricky if you don’t have much information on the specific ticket and hundreds of tickets to dig through. There are some search tricks that can help you refine your search, making it easier to find...
5 Ways to Keep Customer Service Representatives Motivated
Employee motivation and loyalty is important in any position, but for those tasked with representing a company to its customers, it takes on extra significance. Customer service representatives who feel invested in the company they work for and the products...
Tip of the Week: Creating an Automation to Close Old, Solved Tickets
We previously posted about the difference between closed and solved tickets and briefly mentioned creating an automation to help you keep your help desk clear of old, solved tickets. There is already a pre-created automation for this in the automations section...
Happy Holidays to Our Customers from Metadot
We've almost reached the end of 2011 and while it feels like the year flew by way too fast, we're excited to ring in 2012. The Metadot team, the people behind Mojo Helpdesk, Das Keyboard, Montastic, and typrX, thanks you for...
How To Provide Excellent Holiday Customer Service
The holidays can be a trying time for customer service representatives. People often feel rushed and overwhelmed in their efforts to complete their holiday shopping in time for celebrations with family and friends. The need to maintain excellent customer service...
Tip of the Week: Closed vs Solved Tickets
Mojo Helpdesk helps you handle your customer interactions in an organized way as support agents work towards resolving customer issues. What is nice about the ticket system is it allows you to document every step of the process and ensures...
Mojo Helpdesk Updates – Improved Communications Controls
We just released an update to Mojo Helpdesk with a few features to make the help desk more customizable. We know everyone uses their help desk a little differently from one another, and we wanted to embrace this by making...
The Trials of Providing International Customer Service
The rise of the internet has created an international marketplace unlike anything the world has experienced before. As technology progresses, geography is an increasingly minor concern in how companies do business and professional communities interact. There are many benefits to this: an expanded marketplace for...
Tip of the Week: Tracking the Time Spent on Tickets
If you have the Enterprise or Enterprise Plus plan, you are able to track the amount of time spent working on tickets or any portion of a ticket. Click show timer in the messaging section of a ticket, and it...