Front of the Pack

Tip of the Week: Closed vs Solved Tickets

Mojo Helpdesk helps you handle your customer interactions in an organized way as support agents work towards resolving customer issues. What is nice about the ticket system is it allows you to document every step of the process and ensures...

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Front of the Pack

The Trials of Providing International Customer Service

The rise of the internet has created an international marketplace unlike anything the world has experienced before. As technology progresses, geography is an increasingly minor concern in how companies do business and professional communities interact. There are many benefits to this: an expanded marketplace for...

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Front of the Pack

New Features for Mojo’s API

We recently updated the Mojo Helpdesk API to include two new methods to retrieve user lists: GetAllUsers and GetAgentsAndAbove.Previously, the only way to call user data via the API was by already knowing the user id or email address. Now...

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Front of the Pack

How to Turn a Hostile Customer into a Happy Customer

Working in customer service, unhappy customers are an unavoidable fact of life. No matter how experienced a representative is, there will be customers so unhappy that finding a way to turn around their experience will present a considerable challenge. It...

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