The rise of the internet has created an international marketplace unlike anything the world has experienced before. As technology progresses, geography is an increasingly minor concern in how companies do business and professional communities interact. There are many benefits to this: an expanded marketplace for...
Tip of the Week: Tracking the Time Spent on Tickets
If you have the Enterprise or Enterprise Plus plan, you are able to track the amount of time spent working on tickets or any portion of a ticket. Click show timer in the messaging section of a ticket, and it...
Tip of the Week: How To Notify Staff of Private Comments
Often, it is necessary to contact another employee within the company to get help solving a customer's issue. One of Mojo Helpdesk's features is the ability to add a private message to the ticket so staff can work together on...
Announcing the Kindle Fire Winner of Mojo’s Thanksgiving Contest
We want to thank everyone that participated in our Thanksgiving Contest. The responses we received were so wonderful and heart-felt, we had a hard time holding back the tears. We selected a winner at random, and are happy to congratulate Scott Harris, the winner...
Share What You’re Thankful For to Win a Kindle Fire
With Thanksgiving coming up, we wanted to give thanks to the people who make our work possible: our customers. We're giving away a Kindle Fire and making it easy to enter. Just use the sign-up form on our Facebook page,...
New Features for Mojo’s API
We recently updated the Mojo Helpdesk API to include two new methods to retrieve user lists: GetAllUsers and GetAgentsAndAbove.Previously, the only way to call user data via the API was by already knowing the user id or email address. Now...
How to Turn a Hostile Customer into a Happy Customer
Working in customer service, unhappy customers are an unavoidable fact of life. No matter how experienced a representative is, there will be customers so unhappy that finding a way to turn around their experience will present a considerable challenge. It...
Mojo Helpdesk Customizations: Creating an Automation to Notify a Manager of Solved Tickets
Automations are a Mojo Helpdesk feature that can save time and effort by automatically executing a set of actions on a set of targeted tickets. It is possible to create automations that change a ticket’s priority, assign or re-assign tickets,...
Recovering From Customer Service Mistakes
Even the best companies stumble sometimes and offer poor customer service. It does not matter so much that a customer had one bad experience so much as it does that the company corrects its mistake before they lose the customer...
Announcing the Winner of Mojo Helpdesk’s Favorite Features Contest
Thanks to all who entered our Favorite Features Contest to win a Google Chromebook. In the end, almost every feature of Mojo Helpdesk was mentioned, making it difficult to pick one winner from all the entries. We're excited to announce...