The holidays can be a trying time for customer service representatives. People often feel rushed and overwhelmed in their efforts to complete their holiday shopping in time for celebrations with family and friends. The need to maintain excellent customer service...
Tip of the Week: Closed vs Solved Tickets
Mojo Helpdesk helps you handle your customer interactions in an organized way as support agents work towards resolving customer issues. What is nice about the ticket system is it allows you to document every step of the process and ensures...
Mojo Helpdesk Updates – Improved Communications Controls
We just released an update to Mojo Helpdesk with a few features to make the help desk more customizable. We know everyone uses their help desk a little differently from one another, and we wanted to embrace this by making...
The Trials of Providing International Customer Service
The rise of the internet has created an international marketplace unlike anything the world has experienced before. As technology progresses, geography is an increasingly minor concern in how companies do business and professional communities interact. There are many benefits to this: an expanded marketplace for...
Tip of the Week: Tracking the Time Spent on Tickets
If you have the Enterprise or Enterprise Plus plan, you are able to track the amount of time spent working on tickets or any portion of a ticket. Click show timer in the messaging section of a ticket, and it...
Tip of the Week: How To Notify Staff of Private Comments
Often, it is necessary to contact another employee within the company to get help solving a customer's issue. One of Mojo Helpdesk's features is the ability to add a private message to the ticket so staff can work together on...
Announcing the Kindle Fire Winner of Mojo’s Thanksgiving Contest
We want to thank everyone that participated in our Thanksgiving Contest. The responses we received were so wonderful and heart-felt, we had a hard time holding back the tears. We selected a winner at random, and are happy to congratulate Scott Harris, the winner...
Share What You’re Thankful For to Win a Kindle Fire
With Thanksgiving coming up, we wanted to give thanks to the people who make our work possible: our customers. We're giving away a Kindle Fire and making it easy to enter. Just use the sign-up form on our Facebook page,...
New Features for Mojo’s API
We recently updated the Mojo Helpdesk API to include two new methods to retrieve user lists: GetAllUsers and GetAgentsAndAbove.Previously, the only way to call user data via the API was by already knowing the user id or email address. Now...
How to Turn a Hostile Customer into a Happy Customer
Working in customer service, unhappy customers are an unavoidable fact of life. No matter how experienced a representative is, there will be customers so unhappy that finding a way to turn around their experience will present a considerable challenge. It...