Often, it is necessary to contact another employee within the company to get help solving a customer's issue. One of Mojo Helpdesk's features is the ability to add a private message to the ticket so staff can work together on...
Announcing the Kindle Fire Winner of Mojo’s Thanksgiving Contest
We want to thank everyone that participated in our Thanksgiving Contest. The responses we received were so wonderful and heart-felt, we had a hard time holding back the tears. We selected a winner at random, and are happy to congratulate Scott Harris, the winner...
Share What You’re Thankful For to Win a Kindle Fire
With Thanksgiving coming up, we wanted to give thanks to the people who make our work possible: our customers. We're giving away a Kindle Fire and making it easy to enter. Just use the sign-up form on our Facebook page,...
New Features for Mojo’s API
We recently updated the Mojo Helpdesk API to include two new methods to retrieve user lists: GetAllUsers and GetAgentsAndAbove.Previously, the only way to call user data via the API was by already knowing the user id or email address. Now...
How to Turn a Hostile Customer into a Happy Customer
Working in customer service, unhappy customers are an unavoidable fact of life. No matter how experienced a representative is, there will be customers so unhappy that finding a way to turn around their experience will present a considerable challenge. It...
Mojo Helpdesk Customizations: Creating an Automation to Notify a Manager of Solved Tickets
Automations are a Mojo Helpdesk feature that can save time and effort by automatically executing a set of actions on a set of targeted tickets. It is possible to create automations that change a ticket’s priority, assign or re-assign tickets,...
Recovering From Customer Service Mistakes
Even the best companies stumble sometimes and offer poor customer service. It does not matter so much that a customer had one bad experience so much as it does that the company corrects its mistake before they lose the customer...
Announcing the Winner of Mojo Helpdesk’s Favorite Features Contest
Thanks to all who entered our Favorite Features Contest to win a Google Chromebook. In the end, almost every feature of Mojo Helpdesk was mentioned, making it difficult to pick one winner from all the entries. We're excited to announce...
Beat Your Competitors with Awesome Customer Service
When customers come back to do more business with a company, it is often not because they got a good price or even a quality product. Most times, customers return because of the awesome customer service that they received. Many...
Avoid These Customer Service Mistakes That Send Customers Running
Customers are the lifeblood of any company, and service provided to them is what helps them thrive. Unfortunately, this is an area where many companies make common missteps that cost them future business. By avoiding these common customer service mistakes,...