When customers come back to do more business with a company, it is often not because they got a good price or even a quality product. Most times, customers return because of the awesome customer service that they received. Many...
Avoid These Customer Service Mistakes That Send Customers Running
Customers are the lifeblood of any company, and service provided to them is what helps them thrive. Unfortunately, this is an area where many companies make common missteps that cost them future business. By avoiding these common customer service mistakes,...
Win a Chromebook with Mojo Helpdesk’s Favorite Features Contest
Our goal at Mojo Helpdesk is to provide our customers web-based support ticket software containing the features you need at a great price. Now, we want to hear from you about your favorite Mojo Helpdesk features. In fact, we’re giving...
What To Do When the Customer is Wrong
In the business world there are always challenges, but most pale in comparison to the challenge of dealing with people. One of the most revered times in any customer service transaction is when the customer is wrong and employees know...
Ways a Ticket Help Desk Improves Your Customer Service
Customers in today’s world deal with many different people during their transaction with a company. From initial contact with a sales person to communication with support staff, there are numerous instances where they can “fall through the cracks” of the...
Customer Complaints and Customer Feedback Impact the Customer Experience
Businesses need information from their target markets in order to improve upon the products and/or services that they offer and this includes customer support provided by your IT help desk. Sometimes this information may come in the form of customer...
Can Ticket Tracking Increase Client Retention?
Customer contact is an integral part of any business model. Servicing clients effectively plays a large role in the success or failure of a business. Part of providing good service comes with ticket tracking or following a customer issue from...
How Should a Small Business Determine the Best Help Desk?
Virtually all businesses have employees that use a computer for some task or another. Computers make a variety of jobs easier, and in today’s tech rich world, they are almost a necessity. Just like with all things technical, computers malfunction...
Why Empowering Your Customer Support Staff Is a Win-Win
If you think about the most frustrating customer service experiences, they often involve a representative who claim they can’t do anything to solve your problem and must contact their supervisor for help, they refuse to admit there is a problem,...
Why Social Media Is Important for Customer Service
It’s easy for many companies to avoid social media. Even though the public has embraced it, some businesses have a hard time overlooking the costs and intricacies related to handling social media effectively. If you’ve been hesitant due to horror...