Front of the Pack

Recovering From Customer Service Mistakes

Even the best companies stumble sometimes and offer poor customer service. It does not matter so much that a customer had one bad experience so much as it does that the company corrects its mistake before they lose the customer...

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Front of the Pack

What To Do When the Customer is Wrong

In the business world there are always challenges, but most pale in comparison to the challenge of dealing with people. One of the most revered times in any customer service transaction is when the customer is wrong and employees know...

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Front of the Pack

Ways a Ticket Help Desk Improves Your Customer Service

Customers in today’s world deal with many different people during their transaction with a company. From initial contact with a sales person to communication with support staff, there are numerous instances where they can “fall through the cracks” of the...

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Front of the Pack

Can Ticket Tracking Increase Client Retention?

Customer contact is an integral part of any business model. Servicing clients effectively plays a large role in the success or failure of a business. Part of providing good service comes with ticket tracking or following a customer issue from...

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