The following post is cross-posted from the Metadot blog: Metadot is proud to announce that this year Mojo Helpdesk will be showcased at Google I/O 2011. Our inclusion was due in part to the November 2010 publication of Google App...
Low Tech Tip #2: Smile When You Talk
It's not only low-tech and low cost, it is also totally free to be friendly. I'm sure many businesses would agree their customer service team is customer-friendly, but just because the support agents have been trained to ask things like,...
How to silence unhappy customers: the Apple way
When companies are hit by a product quality issue they can either try to confess it publicly or to hide it. Apple tried the latter regarding its iPhone 4 poor reception problem that was confirmed by Consumer Reports. How did...
Mojo Helpdesk on Google Marketplace
We are glad to announce that Mojo Helpdesk is now available on Google Marketplace. Organizations using Google Apps can now add Mojo to their Google workspace. When Mojo is integrated in Google Apps, you can: Use your Google password to...
Low-tech Tip # 1: Print vital information and tape it to your wall
It’s “go” time, and you’re on the spot to respond to a client’s question. Do you have the answer at the ready? Do you need to ask someone, search the intranet, call them back, or worse, forward them to another...
Tips to Exceptional Customer Service: The Series
Great customer service is about attitude, care and respect of customers. Technology and processes only help deliver and monitor it. Over the last 10 years we made many of the common mistakes that can be made: not returning calls, slow...
Google, Yahoo login integration with Mojo Helpdesk
We are glad to announce that Mojo Helpdesk users can now login with their Google Apps, Gmail and Yahoo account credentials. This makes the user experience smoother and helps cutting down on the password proliferation problem that we all experience.
August upgrades to Mojo Helpdesk
August was a very busy month at Mojo Helpdesk. We completed upgrades to our infrastructure (see previous blog) and updated the UI (user interface). The infrastructure work provided for a more scalable application and the changes to the navigation buttons...
Maybe the end of email overload: Gmail Priority Inbox
Cross-post from http://www.daskeyboard.com/blog/?p=1052Google is about to release a feature that I am looking forward to: Gmail Priority Inbox. It is supposed to make important emails more visible in our overloaded inbox.A few years ago we had lots of spam: the...
Mojo Helpdesk is rocking with more speed and reliability
Mojo helpdesk has turned it up a notch and our client's feedback has been great. We had a few hiccups (slowdowns) in July but addressed them accordingly; the results we are happy to announce, have been phenomenal. Why the slowdowns?...