Cross-post from http://www.daskeyboard.com/blog/?p=1052Google is about to release a feature that I am looking forward to: Gmail Priority Inbox. It is supposed to make important emails more visible in our overloaded inbox.A few years ago we had lots of spam: the...
Mojo Helpdesk is rocking with more speed and reliability
Mojo helpdesk has turned it up a notch and our client's feedback has been great. We had a few hiccups (slowdowns) in July but addressed them accordingly; the results we are happy to announce, have been phenomenal. Why the slowdowns?...
Montastic Widget for Windows 7 contributed
We are thrilled to announce that Pål Andreassen has developed a new Windows sidebar widget for Montastic, making it even easier for Montastic users to keep an eye on their servers from their desktops.Read more
Completed maintenance upgrades last night
We completed the second phase of the maintenance upgrades last night.We will have 2 more maintenance upgrades this week. We are also tweaking the schedule and will have it updated this afternoon. We will continue to update the service status...
New Helpdesk service status site
Mojo Helpdesk is now providing service status updates on the following website http://status.mojohelpdesk.com/.Read more
New: Email Attachments – Include attachments to any emails you send
We are happy to announce that your Helpdesk agents can now send emails to customers with any attachment they desire in Mojo Helpdesk. Simply create a new ticket (or work with an existing one), click “attach files” and then “Choose...
Change: Tweaking the attachment interface
We have listened to our customers regarding our recent update of the attachment interface, and we are quickly moving to change it back to what it was previously. When you are working with an existing ticket, you currently find the...
Add a ticket form in your web site with a form widget
We have been quietly rolling out a new feature: the form widget. It allows adding a ticket form inside any website by just adding a small HTML snippet of code. As shown in the picture below, the widget creates a tab...
Montastic DNS glitch fixed: do not use OpenDNS
We fixed a DNS issue that caused non-existent domains to resolve. This happened when "someone" at Metadot reconfigured one of our DNS servers to use OpenDNS as a forwarder. To our surprise Montastic started to alert us of a non-existent...
Add Notes to Your Servers
We implemented a feature requested by many users: the info field. You can now add some notes to your monitored URL. For example you can write a special reboot procedure, or specify the webmaster contact information. As usual, contribute your...