We are thrilled to announce that Pål Andreassen has developed a new Windows sidebar widget for Montastic, making it even easier for Montastic users to keep an eye on their servers from their desktops.Read more
Completed maintenance upgrades last night
We completed the second phase of the maintenance upgrades last night.We will have 2 more maintenance upgrades this week. We are also tweaking the schedule and will have it updated this afternoon. We will continue to update the service status...
New Helpdesk service status site
Mojo Helpdesk is now providing service status updates on the following website http://status.mojohelpdesk.com/.Read more
New: Email Attachments – Include attachments to any emails you send
We are happy to announce that your Helpdesk agents can now send emails to customers with any attachment they desire in Mojo Helpdesk. Simply create a new ticket (or work with an existing one), click “attach files” and then “Choose...
Change: Tweaking the attachment interface
We have listened to our customers regarding our recent update of the attachment interface, and we are quickly moving to change it back to what it was previously. When you are working with an existing ticket, you currently find the...
Add a ticket form in your web site with a form widget
We have been quietly rolling out a new feature: the form widget. It allows adding a ticket form inside any website by just adding a small HTML snippet of code. As shown in the picture below, the widget creates a tab...
Montastic DNS glitch fixed: do not use OpenDNS
We fixed a DNS issue that caused non-existent domains to resolve. This happened when "someone" at Metadot reconfigured one of our DNS servers to use OpenDNS as a forwarder. To our surprise Montastic started to alert us of a non-existent...
Add Notes to Your Servers
We implemented a feature requested by many users: the info field. You can now add some notes to your monitored URL. For example you can write a special reboot procedure, or specify the webmaster contact information. As usual, contribute your...
Keep up to date with User’s contact, company and other important information
Organize and save time by viewing the user's profile directly from the ticket. Manager's and Admins can document the user's profile and company information in Mojo and have it viewable on tickets managed by techs. Techs can view the user's...
Get your Mojo Number on iGoogle in 5 Easy Steps
Did you know you can have your Mojo Number in iGoogle? Here is how: In Mojo Helpdesk, click on “profile” (top right) and copy the access key. Click on the Mojo Number in the Mojo Star icon. Click on “Add...