Mojo Helpdesk is now providing service status updates on the following website http://status.mojohelpdesk.com/.Read more
New: Email Attachments – Include attachments to any emails you send
We are happy to announce that your Helpdesk agents can now send emails to customers with any attachment they desire in Mojo Helpdesk. Simply create a new ticket (or work with an existing one), click “attach files” and then “Choose...
Change: Tweaking the attachment interface
We have listened to our customers regarding our recent update of the attachment interface, and we are quickly moving to change it back to what it was previously. When you are working with an existing ticket, you currently find the...
Add a ticket form in your web site with a form widget
We have been quietly rolling out a new feature: the form widget. It allows adding a ticket form inside any website by just adding a small HTML snippet of code. As shown in the picture below, the widget creates a tab...
Montastic DNS glitch fixed: do not use OpenDNS
We fixed a DNS issue that caused non-existent domains to resolve. This happened when "someone" at Metadot reconfigured one of our DNS servers to use OpenDNS as a forwarder. To our surprise Montastic started to alert us of a non-existent...
Add Notes to Your Servers
We implemented a feature requested by many users: the info field. You can now add some notes to your monitored URL. For example you can write a special reboot procedure, or specify the webmaster contact information. As usual, contribute your...
Keep up to date with User’s contact, company and other important information
Organize and save time by viewing the user's profile directly from the ticket. Manager's and Admins can document the user's profile and company information in Mojo and have it viewable on tickets managed by techs. Techs can view the user's...
Get your Mojo Number on iGoogle in 5 Easy Steps
Did you know you can have your Mojo Number in iGoogle? Here is how: In Mojo Helpdesk, click on “profile” (top right) and copy the access key. Click on the Mojo Number in the Mojo Star icon. Click on “Add...
Mojo Helpdesk Maintenance Completed
The maintenance has been completed as planned. All services are up and running normally.While there will be no visible changes in the user interface for a while, this maintenance work prepared Mojo Helpdesk backend sub-systems for exciting upcoming features.Thank you...
Mojo Ticket Ratings Help to Measure Customer Satisfaction
It is well known that measuring customer satisfaction is one of the most important things an organization can do to learn the needs of its customers and keep them. Surveying is a popular way to gain feedback about the quality...