MARKET TRENDS: According to a BizTechReports survey conducted in 2009, SaaS, which stands for Software as a Service but also known as on-demand software, was sparking a serious interest from organizations with no exception to the ones with already established...
Give Me More Power – How to Assign, Change Status & Comment, in Bulk
You probably have noticed in your My Assignments tab a small link titled Give Me More Power. Well, this link allows you to perform bulk operations i.e. you can apply an action to several tickets at one time. For example,...
What’s New for Mojo? Speed, Webinars and more…
Many thanks for your feedback about Mojo Helpdesk. Based on your suggestions, we are happy to announce upgrades have been made and new features have been added.Read more
More Storage for Mojo Users
Mojo Helpdesk has moved its storage to Amazon's Simple Storage Service. This allows us to provide up to 20 times more storage space without price increase. Here is the split for each plan: Plan Storage Free 0 Basic 100 MB...
Montastic Update: HTTP Authentication and More
We implemented few tweaks to improve reliability of our web site monitoring service and also added one new feature: HTTP Authentication. Montastic users can now monitor their protected pages by embedding credentials in the monitoring URL as shown here: http://username:password@mysite.com/protected_page/...
Video of Ultimate Typing Championship Final
Two of the fastest typists in the US came to SXSW for the Ultimate Typing Championship Final. Sean Wrona and Nate Bowen competed head to head to determine who is the fastest typist. Pay attention to the complexity of the...
High-Performance, Full-Featured Search Capability for Mojo Helpdesk
Metadot is excited to announce an upgrade of Mojo Helpdesk. With a major change in the ticket’s search system, Mojo Helpdesk now provides a high-performance, full-featured search capability. As the number of customers using Mojo grew, we found the previous...
Announcing the Ultimate Typing Championship
How fast can you type? Do you think you’re fast enough to be the Ultimate Typing Champion?Read more
Montastic Monitors Your Sites Every 5 Minutes
We have been working on our Montastic Website Monitoring application for a while now. We rewrote a lot of the backend to allow faster monitoring intervals and to prepare for future new functionality. As a result, Montastic has now paying...
Mojo New Features: Event Log & Automation
We rolled out 2 new features for Mojo Helpdesk: Event Log and Automation.Event log: Mojo now tracks all help desk events and user actions. Since some businesses require long retention periods, Enterprise Plus plan customers can retain their logs for...