When a company makes their customer focus a top priority it means that they are focussing on each interaction with the customer, and how it impacts the customer, instead of how it helps the business or the bottom line. Seventy-three...
How to Make the Best FAQ Page and 10 Excellent Examples
FAQ (frequently asked question) pages succinctly answer the most common questions asked by your customers, clients, and website visitors. Still, a good FAQ page is more than a simple question and answer repository. It can improve search presence, foster trust,...
Mojo Helpdesk Keyboard Giveaway
Thank you to everyone that participated, a winner has been selected and contacted with the email provided. Mojo Helpdesk sponsored a giveaway for a new Das Keyboard and the winner was selected on March 21th, 2022. MojoHelpdesk.com Sponsored Das Keyboard...
How to Write a Problem Statement
A problem statement describes an issue or condition that needs to be addressed and improved. A problem statement clearly describes the issue and identifies gaps between the problem and the desired solution. Businesses and other organizations write problem statements to...
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System
Ticketing software and having an efficient ticketing system make it easy for customers to contact a company and for companies to respond to, track, and manage customer support inquiries. A good ticketing system replaces archaic, inefficient email and phone support...
Best CRM Platforms of 2022
The search for a customer relationship management (CRM) platform that fits your business perfectly can be overwhelming. For software meant to simplify doing business, the dizzying array of services and the time needed to analyze them ruins the convenience. If...
30 Empathy Statements for Customer Service and How to Use Them
Empathy statements and your ability to use them effectively will significantly impact the customer service team’s success. However, expressing genuine empathy is increasingly difficult in a digital world, where 64% of U.S. consumers say companies have lost touch with the...
The Importance of a Robust Knowledge Base
A robust knowledge base can help your organization deliver an outstanding customer experience, improve internal efficiency, and even increase profits. Today's customers try self-help first, and an intuitive knowledge base lends the support they need to continue doing business with...
The Importance of HIPAA Compliance in Customer Service
HIPAA compliance is critical for customer service teams in the healthcare industry. Patient confidentiality is not only good business, it’s federally mandated, so failing to meet HIPAA requirements can cost your organization customers or even cause serious legal issues. Here’s...
How to Provide Great Customer Service with the Best Customer Support
To provide a great customer experience you have to provide excellent customer service and build customer support programs that pinpoint your customers’ needs and deliver solutions. Every interaction with customers and prospects is an opportunity to create meaningful, impactful experiences...