Thank you to everyone that participated, a winner has been selected and contacted with the email provided. Mojo Helpdesk sponsored a giveaway for a new Das Keyboard and the winner was selected on March 21th, 2022. MojoHelpdesk.com Sponsored Das Keyboard...
How to Write a Problem Statement
A problem statement describes an issue or condition that needs to be addressed and improved. A problem statement clearly describes the issue and identifies gaps between the problem and the desired solution. Businesses and other organizations write problem statements to...
A Guide to Ticketing Software and the Hidden Benefits of a Ticketing System
Ticketing software and having an efficient ticketing system make it easy for customers to contact a company and for companies to respond to, track, and manage customer support inquiries. A good ticketing system replaces archaic, inefficient email and phone support...
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The search for a customer relationship management (CRM) platform that fits your business perfectly can be overwhelming. For software meant to simplify doing business, the dizzying array of services and the time needed to analyze them ruins the convenience. If...
30 Empathy Statements for Customer Service and How to Use Them
Empathy statements and your ability to use them effectively will significantly impact the customer service team’s success. However, expressing genuine empathy is increasingly difficult in a digital world, where 64% of U.S. consumers say companies have lost touch with the...
The Importance of a Robust Knowledge Base
A robust knowledge base can help your organization deliver an outstanding customer experience, improve internal efficiency, and even increase profits. Today's customers try self-help first, and an intuitive knowledge base lends the support they need to continue doing business with...
The Importance of HIPAA Compliance in Customer Service
HIPAA compliance is critical for customer service teams in the healthcare industry. Patient confidentiality is not only good business, it’s federally mandated, so failing to meet HIPAA requirements can cost your organization customers or even cause serious legal issues. Here’s...
How to Provide Great Customer Service with the Best Customer Support
To provide a great customer experience you have to provide excellent customer service and build customer support programs that pinpoint your customers’ needs and deliver solutions. Every interaction with customers and prospects is an opportunity to create meaningful, impactful experiences...
Why CAC and LTV are so Important to a Company’s Success
To run a successful business it is crucial to understand your CAC (customer acquisition cost), LTV (customer lifetime value), and why these metrics are so important to the success of the company. Two of the most important KPIs (key performance...
Understanding SLAs: Service Level Agreements
Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...