To provide a great customer experience you have to provide excellent customer service and build customer support programs that pinpoint your customers’ needs and deliver solutions. Every interaction with customers and prospects is an opportunity to create meaningful, impactful experiences...
Why CAC and LTV are so Important to a Company’s Success
To run a successful business it is crucial to understand your CAC (customer acquisition cost), LTV (customer lifetime value), and why these metrics are so important to the success of the company. Two of the most important KPIs (key performance...
Understanding SLAs: Service Level Agreements
Understanding an SLA, Service Level Agreement, is extremely important when providing excellent customer service. Service-based businesses should constantly be thinking about how to satisfy their customers’ needs. To do this you have to know what your customers’ expectations are and...
Top Customer Service Skills to Take Your Company to the Next Level
Ensuring your company has top customer service skills is a crucial element in increasing your company’s profits. A happy customer base should come before the focus is switched to creating flashy marketing campaigns, new sales, and new clients. This is...
Update: The new Mojo Helpdesk
We are excited to announce the release of the next generation Mojo Helpdesk user interface (UI). This has been brewing for a long time and we are finally ready to launch the first beta release. This new version of Mojo...
R.E.M.O.T.E Leadership – How To Guide A Remote Team To Success
This is a cross posting from our parent company Metadot blog. With the onset of the Covid-19 pandemic and the global shift to working remotely, many companies have struggled with the inorganic transition from a collocated work environment to independent...
New Features and Improvements: Asset Permissions, Age, and Log and more
Mojo Helpdesk also offers asset management on top of the ticketing solution. The ability to link assets to tickets and to users is one of the many benefits of having everything in one central location.
Ease of Use Voted as Mojo Helpdesk’s #1 Feature
Last month, we asked the Mojo community for feedback and ideas on what features are most important to them. The goal was to understand how the community uses Mojo and to get insights that could help us improve the solution. Here are some highlights of the survey.
Personalization Drives Excellent Customer Support with a Ticket Management System
You’ve heard this song from the long running TV show Cheers: Sometimes you wanna go Where everybody knows your name And they're always glad you came You wanna be where you can see Our troubles are all the same You...
How to Affordably Satisfy Your Craving for Sweeter Customer Service
Chocolate. For many of us, it’s a craving. Did you know that over 80% of Americans eat chocolate? It is among the top comfort foods for many adults. Comfort is the alleviation of stress. For your customers, whether they’re students,...