How Your Help Desk Can Protect You from Ransomware

If you’re not worried about a cybersecurity breach you ought to be.  It could result in more than lost time and data, especially if your organization is the victim of ransomware. Ransomware impacts data, downtime, liability, and reputation. And on...

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dashboard

5 Things That You Want in a Help Desk Dashboard

Is your help desk meeting its customer service level agreements? Are your agents overloaded? These are the kinds of questions a help desk dashboard helps you answer. Like any dashboard, the purpose of a help desk dashboard is to help...

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