Mojo Helpdesk Blog

6/4 2PM CST Webinar: How Mojo Helpdesk Saves Businesses $300,000/Year With its Self-Service Knowledge Base Feature

On June 4th, Thursday at 2 PM CST, join Mojo Helpdesk founder, Daniel Guermeur and Customer Success Manager, Kristine Luna for a conversation on how organizations can save hundreds of thousands of dollars a year using Mojo Helpdesk self-service knowledge...

5 Things That You Want in a Help Desk Dashboard

Is your help desk meeting its customer service level agreements? Are your agents overloaded? These are the kinds of questions a help desk dashboard helps you answer. Like any dashboard, the purpose of a help desk dashboard is to help...

Mojo Helpdesk Update: ClassLink integration, better-looking notifications and more

Here at Mojo Helpdesk, we are all about productivity and keeping the Mojo community happy. Take a look at some of the major upgrades we've made in the past couple of months.

How to Explain a Help Desk Solution to Your Mom

If you staff a help desk, you’ve probably had a conversation or two with your mom (I know we have) about what you do. At the end of these conversations, my mom will say something like, “so you talk on...

How to Transform Your Service into a Competitive Advantage

Sometimes, it’s the little things. The little gestures that show that somebody cared and that you, the customer, is not just a number. Perhaps you’ve heard the often told story of the family that stayed at a hotel and one...

How to Improve Performance at Your Service Desk

Service. Help. Desk. The action of doing work for another to make something easier for them. It takes the right people to perform this work AND it also takes the right processes and technology. Let’s talk about process. A process...

How Hard Can It Be to Listen?

How hard can it be to listen? Actually harder than you think! These 5 qualities help service desk personnel demonstrate they’re listening.

How to Move Your Customer Service Desk to the Front of the Pack

What separates the best from the rest is how they engage and interact with customers. 7 tips to move your customer service desk to the front of the pack.