Burnout. Maybe you’ve personally experienced burnout or know someone who has. Burnout leaves a person feeling exhausted and unmotivated. Sadly, it’s a far too common experience among help and service desk agents. And it’s one of the biggest concerns for...
How Your Help Desk Can Protect You from Ransomware
If you’re not worried about a cybersecurity breach you ought to be. It could result in more than lost time and data, especially if your organization is the victim of ransomware. Ransomware impacts data, downtime, liability, and reputation. And on...
6/18 2 PM CDT Webinar: How to Simplify Support for Teachers, Parents & Students With Mojo Helpdesk
Join Mojo Helpdesk founder, Daniel Guermeur, and Customer Success Manager, Kristine Luna for a webinar on June 18th, Thursday at 2 PM CST as they do a walk through of a Mojo Helpdesk school set-up. In this 30-40 minute session,...
6/11 2 PM CDT Webinar: Mojo Helpdesk New Enhancements & Product Demo
Join Mojo Helpdesk founder, Daniel Guermeur, and Customer Success Manager, Kristine Luna for a webinar on June 11th, Thursday at 2 PM CST and see Mojo Helpdesk in action. In this 30-40 minute session, you'll see: How easy it is to...
Are your users protecting their passwords the best way?
Where do your users store their passwords? On a post-it by their computer, or in a secret notebook by their desk? We know from working with hundreds of IT personnel that they tell their users how important it is to...
The Mojo Helpdesk Knowledge Base Gets a New Look
The Mojo Helpdesk Team is happy to share that we released a new theme for the help center. The new theme is called Modicon. Current users of Mojo can try out Modicon or choose to stay with the Classic theme....
6/4 2PM CST Webinar: How Mojo Helpdesk Saves Businesses $300,000/Year With its Self-Service Knowledge Base Feature
On June 4th, Thursday at 2 PM CST, join Mojo Helpdesk founder, Daniel Guermeur and Customer Success Manager, Kristine Luna for a conversation on how organizations can save hundreds of thousands of dollars a year using Mojo Helpdesk self-service knowledge...
5 Things That You Want in a Help Desk Dashboard
Is your help desk meeting its customer service level agreements? Are your agents overloaded? These are the kinds of questions a help desk dashboard helps you answer. Like any dashboard, the purpose of a help desk dashboard is to help...
Mojo Helpdesk Update: ClassLink integration, better-looking notifications and more
Here at Mojo Helpdesk, we are all about productivity and keeping the Mojo community happy. Take a look at some of the major upgrades we've made in the past couple of months.
How to Explain a Help Desk Solution to Your Mom
If you staff a help desk, you’ve probably had a conversation or two with your mom (I know we have) about what you do. At the end of these conversations, my mom will say something like, “so you talk on...