Sometimes, it’s the little things. The little gestures that show that somebody cared and that you, the customer, is not just a number. Perhaps you’ve heard the often told story of the family that stayed at a hotel and one...
How to Improve Performance at Your Service Desk
Service. Help. Desk. The action of doing work for another to make something easier for them. It takes the right people to perform this work AND it also takes the right processes and technology. Let’s talk about process. A process...
How Hard Can It Be to Listen?
How hard can it be to listen? Actually harder than you think! These 5 qualities help service desk personnel demonstrate they’re listening.
How to Move Your Customer Service Desk to the Front of the Pack
What separates the best from the rest is how they engage and interact with customers. 7 tips to move your customer service desk to the front of the pack.
How to Ensure Your Customer Service Brings Order to the Chaos
Customer service reps are skilled at resolving problems when customers contact them with issues. Take the lead with your customer service desk.
How to Keep Your Virtual Meetings From Being Hijacked
Recently, virtual meeting hijacking has escalated. Share these 4 cybersecurity tips with your users to prevent hijacking and keep meetings safe.
The Importance of the IT Team Moves to the Forefront for Connected Health
Supporting a connected health ecosystem and the support of these tools often falls on the shoulders of the IT tech team. We recommend 5 key areas of focus.
How to Have a Personal Touch, Even Remotely
As a key member of the IT team, you may already be quite comfortable working virtually. That may not be true for many of your users and they may need some help from you for how to successfully work remotely. Here are 5 tips to help you help your users maintain a personal touch in their communication.
How to Step up Your IT Support When Working Remotely Is in Full Swing
Working remotely has moved into full swing. Answer these 3 primary questions to help you assess your users' degree of experience.
Coming Soon: User-Friendly Editor Within Mojo Helpdesk
At Mojo, we’re constantly thinking of ways to help improve your productivity. Soon you will be able to use HTML in ticket comments and in the knowledge base.