Mojo Helpdesk Blog

How to Improve Performance at Your Service Desk

Service. Help. Desk. The action of doing work for another to make something easier for them. It takes the right people to perform this work AND it also takes the right processes and technology. Let’s talk about process. A process...

How Hard Can It Be to Listen?

How hard can it be to listen? Actually harder than you think! These 5 qualities help service desk personnel demonstrate they’re listening.

How to Move Your Customer Service Desk to the Front of the Pack

What separates the best from the rest is how they engage and interact with customers. 7 tips to move your customer service desk to the front of the pack.

How to Ensure Your Customer Service Brings Order to the Chaos

Customer service reps are skilled at resolving problems when customers contact them with issues. Take the lead with your customer service desk.

How to Keep Your Virtual Meetings From Being Hijacked

Recently, virtual meeting hijacking has escalated. Share these 4 cybersecurity tips with your users to prevent hijacking and keep meetings safe.

The Importance of the IT Team Moves to the Forefront for Connected Health

Supporting a connected health ecosystem and the support of these tools often falls on the shoulders of the IT tech team. We recommend 5 key areas of focus.

How to Have a Personal Touch, Even Remotely

As a key member of the IT team, you may already be quite comfortable working virtually. That may not be true for many of your users and they may need some help from you for how to successfully work remotely. Here are 5 tips to help you help your users maintain a personal touch in their communication.