Customer service reps are skilled at resolving problems when customers contact them with issues. Take the lead with your customer service desk.
How to Keep Your Virtual Meetings From Being Hijacked
Recently, virtual meeting hijacking has escalated. Share these 4 cybersecurity tips with your users to prevent hijacking and keep meetings safe.
The Importance of the IT Team Moves to the Forefront for Connected Health
Supporting a connected health ecosystem and the support of these tools often falls on the shoulders of the IT tech team. We recommend 5 key areas of focus.
How to Have a Personal Touch, Even Remotely
As a key member of the IT team, you may already be quite comfortable working virtually. That may not be true for many of your users and they may need some help from you for how to successfully work remotely. Here are 5 tips to help you help your users maintain a personal touch in their communication.
How to Step up Your IT Support When Working Remotely Is in Full Swing
Working remotely has moved into full swing. Answer these 3 primary questions to help you assess your users' degree of experience.
Coming Soon: User-Friendly Editor Within Mojo Helpdesk
At Mojo, we’re constantly thinking of ways to help improve your productivity. Soon you will be able to use HTML in ticket comments and in the knowledge base.
Success of Distance Learning Relies on Your Technology
Technology enables distance learning to break down the walls of the traditional classroom. Make online interactivity a top priority for tech support.
A Plan for IT Support in a Virtual World
Remote work, learning and healthcare all depend on technology for success. Your IT org should take into account these 7 considerations.
How to Configure Mojo Helpdesk Collect Customer Satisfaction Ratings
A helpdesk system is not only for I.T. Any department who receives a request, and are wanting to manage and centralize these can benefit from a ticketing system. Check out our video to learn more.
How to Update Many Tickets at Once With Bulk Actions
Whether you want to respond to multiple tickets about the same bug, or you have an agent leaving the organization, you can save time with bulk actions.