Solve employee and customer problems fast
As you face what’s next for your business, the right help desk supports your team and enables you to quickly adapt and make smarter decisions.
Centralize requests
Mojo Helpdesk allows businesses to efficiently handle requests from employees, customers, 3rd party vendors and partners.
Mojo Helpdesk centralizes all requests and provides a battery of tools to boost agent efficiency. This includes an internal knowledge base and canned answers allow agents to search for existing best practices in order to resolve issues quickly. Automation accelerates repetitive tasks. Ad-hoc reports provide deep insights into help desk activity.
Self Service Knowledge Base
Code Free Automation
No coding required. Automation dramatically improves agents efficiency allowing them to serve more users, faster.
Mojo Helpdesk automates ticket assignments (round-robin, load-balancing, etc...), sends auto-responders, reminds people to respond on time, tags issues automatically and escalates problematic tickets.
Manage Assets
Mojo will notify for contracts renewal date. Lists incidents for each asset. Use check-in and checkout feature to assign assets to user.
"After we set up the Mojo Helpdesk and created the right workflow, it becomes very easy to assign the ticket to the right person."
Enterprise Grade Security & Single Sign-on
Mojo Helpdesk is designed to protect the privacy, security, and integrity of your company’s information. Mojo Helpdesk uses strong encryption and provides a secure and reliable environment including audit logs, SSO, firewall and session management.
With Single Sign On (SSO) Mojo Helpdesk integrates with Microsoft Office 365, Google Workspace, Active Directory, LDAP and SAML systems. Mojo Helpdesk is GDPR compliant.
Trusted by over 2.5 million users
What customers are saying...
"... a simple and effective ticketing system that integrates nicely with Google Apps."
"After we set up the Mojo Helpdesk and created the right workflow, it was very easy to assign the ticket to the right and available person of the team"
"It’s also easy with Mojo to review the tickets and customer interactions and track tickets not responded within the stipulated time, so we can meet our SLAs."
