EU-US Privacy Shield Policy

Mojo Helpdesk, a product of Metadot Corporation, a US company located at 9020 N Capital of Texas Hwy, Austin, TX 78759, United States adheres to the Privacy Shield principles (for more information click here).

Metadot is committed to subject to the Principles of all personal data received from the EU in reliance on the Privacy Shield.

Non-HR Recourse Method will be handled by EU Data Protection Authorities (DPA).

Dispure resolution

Metadot shall investigate questions and complaints about our information collection practices outlined and is committed to resolve any privacy concerns that individuals may have regarding this policy. Metadot has agreed to participate in the dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the Principles. A resident of the European Union (EU) whose inquiry has not been satisfactorily addressed may contact either the EU DPAs panel at or individual EU DPAs using the information provided at

You may contact Metadot with any privacy shield complaint or inquires a ticket form. The Metadot staff will work with you to attempt to resolve your issue.

Metadot shall inform an individual of the purpose for which it collects and uses the Personal Information and the types of non-agent third parties to which Metadot discloses or may disclose that Information. Metadot shall provide the individual with the choice and means for limiting the use and disclosure of their Personal Information. Notice will be provided in clear and conspicuous language when individuals are first asked to provide Personal Information to Metadot , or as soon as practicable thereafter, and in any event before Metadot uses or discloses the Information for a purpose other than for which it was originally collected.


Except in limited circumstances, as specifically provided by applicable privacy legislation, Metadot has the ability to identify whether we are storing your Personal Information. You will have the ability to access to your Personal Information and review your transactions within the Platform while your profile is active on the Platform. Metadot will only refuse access to information about you in those circumstances permitted or required by applicable privacy legislation. If Metadot refuses access to you, it will provide you with the reasons for its refusal upon request. Exceptions may include information that contains references to other individuals, information that cannot be disclosed for legal, security or commercial proprietary reasons, and information that is subject to solicitor-client or litigation privilege. Metadot will respond to your requests for access in accordance with applicable privacy legislation.

To enable Metadot to efficiently provide the products and services you have requested, Metadot may share your Personal Information with third parties who are acting on Metadot’s behalf as agents, suppliers or service providers. Such third parties are only provided with such information as is necessary for the purpose stipulated by Metadot and are subject to confidentiality obligations. Metadot will never sell your Personal Information to anyone. Metadot may, however, sell all of its data, including your Personal Information, to an acquiring party as part of a merger or sale of substantially all of Metadot’s assets or stock. Metadot shall remain liable under the Privacy Shield principles if its agent processes such personal information in a manner inconsistent with the principles, unless Metadot proves that it is not responsible for the event giving rise to the damage.

Metadot is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).


Metadot will seek your consent, as required by applicable privacy legislation, prior to the collection, use and disclosure of your Personal Information. Subject to legal and contractual requirements, you can refuse to consent to our collection. However, this may impair your ability to use the Platform and/or participate in any service offerings. Subject to legal and contractual requirements, you may also withdraw your consent to further collection, use or disclosure of Personal Information about you at any time by giving us reasonable notice. If our intended disclosures or uses of information change, Metadot will notify you accordingly. Your Personal Information will not be used for any other purpose without your consent other than to provide the agreed upon services as agreed upon by your employer.

Metadot will offer individuals the opportunity to choose (opt out) whether their Personal Information is (1) to be disclosed to a third party or (2) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. If Metadot seeks to collect Sensitive Personal Information, Metadot will give individuals the opportunity to affirmatively or explicitly consent (opt in) to the disclosure of the information to a third party or use for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual. Sensitive Personal Information means personal information specifying medical or health conditions, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership or information about an individual’s sexual life.

Accountability for onward transfers

Prior to disclosing Personal Information to a third party, Metadot shall apply the notice and choice principles. Metadot shall ensure that any third party acting as an agent for which Personal Information may be disclosed subscribes to the Principles or are subject to law providing the same level of privacy protection as is required by the Principles, or that the third party has agreed in writing to provide a level of privacy protection equal to that required by the relevant principles. Reasonable and appropriate steps to ensure that the third party effectively processes the personal information transferred in a manner consistent with the Metadot’s obligation under the principles. Metadot will require the agent to notify the organization if it makes a determination that it can no longer meet its obligation to provide the same level of protection as is required by the principles. In the context of an onward transfer, Metadot has responsibility for the processing of personal information it receives under the Privacy Shield and subsequently transfers to a third party acting as an agent on its behalf. Metadot shall remain liable under the Privacy Shield principles if its agent processes such personal information in a manner inconsistent with the principles, unless Metadot proves that it is not responsible for the event giving rise to the damage. However, upon notice of a Privacy Shield issue Metadot will take reasonable and appropriate steps to stop and remediate unauthorized processing and provide a summary or a representative copy of the relevant privacy provisions of its contract with that agent to the department upon request.

Data integrity and purpose limitations

Metadot will not process personal information in a way that is incompatible with the purposes for which it has been collected or subsequently authorized by the individual. To the extent necessary for those purposes, Metadot takes reasonable steps to ensure that personal data is reliable for its intended use, accurate, complete, and current.

Recourse, enforcement and liability

Metadot commits to having readily available independent recourse mechanisms by which each individual's complaints and disputes are investigated and expeditiously resolved at no cost to the individual and by reference to the Principles, and damages awarded where the applicable law or private-sector initiatives so provide;

Additionally, Metadot has follow-up procedures for verifying that the attestations and assertions organizations make about their privacy practices are true and that privacy practices have been implemented as presented and in particular, with regard to cases of non-compliance;

Metadot commits to responding promptly to inquiries and requests by the DPA relating to Privacy Shield. We will respond expeditiously to complaints regarding compliance with principles referred by EU Member State authorities through the DPA.

If Metadot becomes subject to an FTC or court order based on non-compliance, the organization shall make public any relevant Privacy Shield-related sections of any compliance or assessment report submitted to the FTC, to the extent consistent with confidentiality requirements. Metadot has established a dedicated point of contact for DPAs for any problems of compliance by Privacy Shield.