Build Customer Relationships with Mojo Helpdesk
Delight customers and they will remain loyal for life.
Learn how organizations use Mojo Helpdesk for:
- Resolve issues
- Self-help
- Automation
- Satisfaction index
Resolve customers issues fast with Mojo Helpdesk
Mojo Helpdesk centralize all customers requests and provide a battery of tools to boost agent efficiency. This includes an internal knowledge base and canned answers allowing agents to search for existing best practices and communicate them quickly to customers.
Automation and Mojobots (i.e. triggers) automate repetitive tasks and ad-hoc reports provide deep insights into help desk activity. Mojo Helpdesk is the tool of trade.
Customers find answers fast
The fastest way for customers to get help is to provide them with a searchable knowledge base. It's like a mini-Google with content for customers. A well done knowledge base with curated frequently asked questions can cut down up to 90% of incoming help desk requests.
Automate repetitive tasks
Mojo Helpdesk can automate ticket assignments based on ticket content, send auto-responders and reminders to agents and customers, and escalate late tickets.
Are customers happy? Mojo will tell you
Keep a finger on the happiness pulse of customers. Mojo Helpdesk sports a 5-star customer service rating systems that allows customers to give feedback on the service they were provided. Statistics are available by agents and queues providing key insight on what needs to be improved.
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
Frequently asked questions
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