Mojo Helpdesk centralize all customers requests and provide a battery of tools
to boost agent efficiency. This includes an internal knowledge base and
canned answers allowing agents to search for existing best practices and
communicate them quickly to
customers. Automation, triggers, reminders help automate repetitive tasks
and ad-hoc reports provide deep insights into help desk activity.
Mojo Helpdesk is the tool of trade.
Customers find answers fast
The fastest way for your customers to get help is to provide them with a searchable
knowledge base. It's like a mini-Google with your content for your own customers.
A well done knowledge base with curated frequently asked questions
can cut down up to 90% of incoming help desk requests.
"Mojo Helpdesk knowledge base allows customers to help themselves, cutting down on incoming tickets and saving considerable tech support time."
Philippe Herve, VP Solutions at Sparkcognition
Automate Repetitive Tasks
Mojo Helpdesk can automate ticket assignments based on request type,
send auto-responders and reminders to customers, and escalate problematic tickets.
Are your customers happy? Mojo will tell you
Keep a finger on the happiness pulse of your customers. Mojo Helpdesk sports a 5-star
customer service rating systems that allows customers to give feedback on the service
they were provided. Statistics are available by agents and queues providing key insight on
what needs to be improved.