Turn Customers into Advocates

Mojo Helpdesk is the tool support teams need to provide an excellent customer experience.

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Self-Service Knowledge Base

A self-service knowledge base enables customers to find answers to frequently asked questions (FAQ) quickly.

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Automations

Automate your workflow, and create business rules using Mojo’s Triggers. Assign tickets in a round-robin or load-balanced method, send auto-responders, and escalate important tickets. Improve agent efficiency and serve more customers, faster.

Customer Satisfaction Ratings

Ensure customers are happy and that the team is providing excellent support with Mojo’s 5-star customer service rating system. Statistics are available by agents and queues providing key insight on what needs to be improved.
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Everything your online store needs to create amazing customer experiences

Automations

Define business rules and automate workflow and processes. Auto-assign, auto-close, auto-escalate, auto-remind, auto-alert and much more.

Email Integration

Add email addresses for ticket creation so customers can just send an email for support. Mojo Helpdesk works with email out-of-the-box.

Customer Satisfaction Ratings

Collect and track customer satisfaction ratings on every ticket for each agent, queue and group.

Dashboard and Aging Summary

Review the overall performance of your help desk: what has been worked on and what still needs to be worked on. Always know what tickets are open and for how long—break down open tickets by agent, queue, form, and type.

SLA targets

Stay SLA compliant by setting up service level targets for a group, queue, priority or any staff member.

Canned responses

Stop typing the same responses over and over. Insert pre-formatted content into messages as needed.

Fits with every e-commerce stack

Trusted by over 2 million users

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