Mojo Helpdesk IT ticketing system, centralizes customer conversations in one place, automates repetitive work to save time, for speedy resolution.
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Mojo Ticketing System allows customers to interact with a customer via their preferred channels, but also ensures support agents are setup for success with a consistent view into the issue detail, including contextual data and previous requests—all within a highly organized system that tracks all of this relevant data over time, allowing support teams to learn and improve the support they provide.
This best in class IT Ticketing System allows IT support teams to streamline customer communications in a single ticket, all within an organized workflow. This leads to quicker resolution of individual support requests. And if the same customer reaches out again, the support agent will automatically have access to important information about that customer, including when they last requested support, what the issue was, how it was resolved, and even how long the customer had to wait for a resolution.
The Mojo IT Ticketing System also enables the collection of data which can be used to improve a company’s support team as a whole. The reason for this is a support ticket system allows for an issue tracking system, which gives visibility to into the big picture of a support team. So if a specific issue is constantly being raised by multiple customers, the support team can be made aware of the issue and take actions like bug tracking the problem for engineers or providing an efficient self-service solution with help desk software.
Mojo IT Ticketing System converts all incoming support requests from multiple channels into tickets. From the IT Ticketing System, it’s easier to prioritize, track and follow-up on client requests from one place. This will help your IT support team communicate better with clients, and handle issues more efficiently. Whether you are the sole point of contact for new clients using your software or hardware, or you have a small staff answering technical questions, your helpdesk is just as important as the product you sell. Mojo Helpdesk public knowledge base allows customer to find answer on their own. This self-service feature allows to cut down on up to 90% of incoming ticket requests. Canned answers along with the private knowledge base help agents answer customers quickly. Mojo Helpdesk helps IT departments to established best practices.
Mojo Ticketing System centralizes all requests into one web-based, gmail-like user interface. Mojo Ticketing System is built in Austin, Texas. We host Mojo Heldpesk for you so there is no hardware to buy, install or maintain. With Mojo Ticketing System, organizations can focus on providing better and faster service within minutes of signing up.