Self-service Knowledge base
Help customers or employees to find answers using Mojo self-service knowledge base. A well curated knowledge base can cut down the number of new tickets.
![Mojo helpdesk Knowledge base screenshot](/knowledge-base/questionanswer_hu16046932836042800855.jpg)
![Knowledge-base overview screenshot](/knowledge-base/knowledge-base_hu11890135179499518818.png)
Self Service Help Center
Mojo Helpdesk helps organizations cut down on incoming support requests by offering knowledge base articles to help customers find the answers to their questions.
A powerful search engine helps users to quickly find the information they need. Images and video can be embedded into articles creating rich content.
![A private knowledge base for agents](/knowledge-base/best-practice_hu2034270231045532921.png)
Private knowledge base for agents
On top of the general public knowledge base, Mojo Helpdesk sports
a private knowledge for help desk staff allowing them to share their best practices among themselves.