Transparent help desk pricing. No hidden fees.
Join thousands of businesses who are winning every day with Mojo Helpdesk.
Team
$14
/ month per agent
Unlimited number of tickets but limited storage, queues, and automation. 25 agents max.
- Full ticket trackingState of the art ticket tracking.
- Email integrationAllow users to create ticket and reply to ticket via email.
- Self service knowledge baseCut up to 90% of incoming tickets and decrease agents workload.
- Canned responsesSpeed up work by using pre-existing canned responses.
- Custom formsCustomize forms to meet your need: "Ticket Request" form, a "Return RMA Request" form, and a "Purchase Request" form, etc...
- Customer ticket historyView passed customers conversation.
- Satisfaction surveyAllow your customers to provide feedback on the quality of service they received.
- AutomationsAutomations update tickets or send emails based on certain conditions. It is useful for creating escalation rules, automate assignments or pinpoint service level violation.
- Basic business hoursSet your business hours to work from Monday to Friday or else.
- Basic SLA monitoringMonitor SLA compliance.
- Knowledge base suggesterSuggests relevant knowledge base articles based problem described in the ticket.
- Time trackingKeep statistics by tech or customer to see where they spend their time.
- Ticket viewsCreate your own ticket views to match your business needs.
- Recurring Tickets SchedulerAutomatically create tickets based on a defined schedule.
- Your own mail serverOption to use your own mail server (Gmail, Microsoft, SMTP, etc...) to create tickets from email instead of built-in Mojo mail server.
- Google integrationLogin to Mojo from Google Apps.
- Single Sign On: Google, Microsoft, SAML, Classlink, etc...Allow users to login with a central account provider.
- BrandingCustomize your help desk with your branding.
Business
$24
/ month per agent
Plenty of storage, queues, forms, triggers and automation. 100 agents max.
- Agent permissionsRestrict agents to specific queues.
- Escalation rulesCreate rules to automatically escalate tickets.
- Ticket mergingMerge tickets together to create a single ticket.
- Round robin assignmentAutomatically assign tickets to agents in a round robin fashion.
- Advanced business hoursSet business hours for different teams and/or different locations.
- Advanced SLA monitoringMonitor SLA compliance with advanced configuration settings.
- Private knowledge basePublish Frequently Asked Questions (FAQs), how-tos and articles useful for staff & customers.
- Advanced securityAdvanced firewall protection to keep the bad guys out.
- Your domainUse your own domain name, e.g. support.yourco.com.
- KPICreate KPIs to monitor your help desk performance.
- Paper invoiceReceive a paper invoice from Mojo Helpdesk.
- Phone supportGet support with a live person when you need it.
- White-glove serviceTo guarantee the success of your help desk project, the Mojo team will guide you step by step during and after the implementation phase.
Enterprise
$34
/ month per agent
This plan is ideal for businesses who run a mission-critical ticket tracking and helpdesk. Unlimited agents.
- Advanced reportingCreate advanced reports to monitor help desk performance.
- Dedicated account managerYour account will be assigned a dedicated account manager
- Priority supportReceive quick and efficient support.
- Automated exportsExport your help desk data automatically on a periodic basis.
- Increased quotasIncreased quotas for API, bots, SLAs, reporting, storage and more...
- SandboxA sandbox help desk environment to experiment help desk configuration before rolling it out live.
- HIPAA complianceEnsure your help desk complies with the HIPAA standard.
(*) One year subscription: a 10% discount is available for all businesses.
(**) A total of 25% discount is available to educational and non-profits organizations for the Business and Enterprise plan yearly subscription only. Discounts are not cumulative.
Download the full Capabilities Statement here: https://www.metadot.com/capabilities/Metadot_capabilities_statement.pdf
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
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