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MINI ME

Get to know Mojo

FREE

Forever and ever
3 agents included
  • Full ticket tracking

PROFESSIONAL

More power & features
USD
{{priceMojoPro}}
/mo
Billed monthly
USD {{priceMojoProYearly}} Billed yearly
10 agents included
{{agents}} agents
$2 /additional agent
Go PROFESSIONAL
30 days free trial
  • Full ticket tracking
  • Google integration
  • Email integration
  • Canned responses
  • Automations
  • Knowledge base
  • Self service portal
and more... and more...

ENTERPRISE

Advanced features
USD
{{priceMojoEnt}}
/mo
Billed monthly
USD {{priceMojoEntYearly}} Billed yearly
10 agents included
{{agents}} agents
$3 /additional agent
Go ENTERPRISE
30 days free trial
  • Everything in Professional
  • Domain branding
  • 50 triggers
  • Improved security
  • Ticket merging
  • Private knowledge base
  • Time tracking
  • White glove service
  • Phone support
and more... and more...

UNLIMITED

Perfect for larger teams
USD
{{priceMojoUnl}}
/mo
Billed monthly
USD {{priceMojoUnlYearly}} Billed yearly
unlimited agents *
Go UNLIMITED
30 days free trial
  • Everything in Enterprise
  • For larger teams
  • Unlimited everything
  • Paper invoice
  • Over 1TB of storage
and more... and more...
Education / non profit discount available for enterprise and unlimited plans.

(*) Unlimited = 1000 agents. We know it's not unlimited but almost, so there you have it.

Plans features full comparison

MINI ME
Free
PROFESSIONAL
usd
{{priceMojoPro}}/mo
{{priceMojoProYearly}} Billed yearly
ENTERPRISE
usd
{{priceMojoEnt}}/mo
{{priceMojoEntYearly}} Billed yearly
UNLIMITED
usd
{{priceMojoUnl}}/mo
{{priceMojoUnlYearly}} Billed yearly
MINI ME
Free
up to 3 agents
  • 2 custom forms
    Mojo supports multiple forms. For example an organization may need a 'Ticket Request' form, a 'Return RMA Request' form, and a 'Purchase Request' form. Pick a plan based on your specific needs.
  • 3 triggers
    Automate workflow by creating triggers. Triggers take action on tickets immediately after tickets are created, updated or deleted.
  • Helpdesk file storage  50MB/agent
    Attach screenshots, photographs, documents, or any other kind of file to help resolve a support request.
  • 1 MB max file size
    You will be able to attach files up to the max file size for each plan.
  • 2 canned responses
    Speed up your work by using pre-existing responses.
  • Google integration
    Install Mojo Helpdesk in Google Apps for direct login to Mojo from Google Apps.
  • Support widget
    With the support widget, you can place a ticket form directly on your web site
  • Import data
    Import user and ticket data.
  • Basic security
    If you require maximum security and confidentiality, you can encrypt all information exchanges (not only password related) with our strong encryption technology.
  • User satisfaction ratings
    The Mojo Number is your measure of success: Each ticket can be rated by the user. The Mojo Number reflects customer satisfaction based on the ratings, so you can see how your organization and staff are doing with customer satisfaction. What's your mojo number?
  • 100 users
    Users are those submitting tickets to the helpdesk, also known as end-users. They are not Agents that work helpdesk tickets, also known as helpdesk staff or techs.
  • 50 tickets per day
    Limited to 50 tickets per day
PROFESSIONAL
usd
{{priceMojoPro}}/mo
{{priceMojoProYearly}} Billed yearly
{{agents}} agents
includes 10 agents
  • 6 custom forms
    Mojo supports multiple forms. For example an organization may need a 'Ticket Request' form, a 'Return RMA Request' form, and a 'Purchase Request' form. Pick a plan based on your specific needs.
  • 7 triggers
    Automate workflow by creating triggers. Triggers take action on tickets immediately after tickets are created, updated or deleted.
  • Helpdesk file storage  1GB/agent
    Attach screenshots, photographs, documents, or any other kind of file to help resolve a support request.
  • 20 MB max file size
    You will be able to attach files up to the max file size for each plan.
  • 6 canned responses
    Speed up your work by using pre-existing responses.
  • Google integration
    Install Mojo Helpdesk in Google Apps for direct login to Mojo from Google Apps.
  • Support widget
    With the support widget, you can place a ticket form directly on your web site
  • Import data
    Import user and ticket data.
  • Basic security
    If you require maximum security and confidentiality, you can encrypt all information exchanges (not only password related) with our strong encryption technology.
  • User satisfaction ratings
    The Mojo Number is your measure of success: Each ticket can be rated by the user. The Mojo Number reflects customer satisfaction based on the ratings, so you can see how your organization and staff are doing with customer satisfaction. What's your mojo number?
  • Unlimited users
    Users are those submitting tickets to the helpdesk, also known as end-users. They are not Agents that work helpdesk tickets, also known as helpdesk staff or techs.
  • Unlimited tickets
  • 5 automations
    Automations can automatically update tickets or send emails based on certain conditions. It can be useful for creating escalation rules, automate assignments or pinpoint service level violation.
  • Email integration
    Allows users to create tickets by emailing the helpdesk. You can setup several addresses like support@... or billing@... Email round trip is also available.
  • REST API
    Easy to use API to integrate with other applications or to build simple scripts that can communicate directly with the Mojo Helpdesk service.
  • Bulk data export
    Export user, ticket and event log data. You own your data and can export it at any time.
  • Knowledge base (public only)
    Publish Frequently Asked Questions (FAQs), how-tos and articles useful for your customers.
  • Self service portal
    Cut up to 70% on new requests by allowing users to find the answer to their problem by themselves without having to contact your support staff.
ENTERPRISE
usd
{{priceMojoEnt}}/mo
{{priceMojoEntYearly}} Billed yearly
{{agents}} agents
includes 10 agents
  • Unlimited custom forms
    Mojo supports multiple forms. For example an organization may need a 'Ticket Request' form, a 'Return RMA Request' form, and a 'Purchase Request' form. Pick a plan based on your specific needs.
  • 50 triggers
    Automate workflow by creating triggers. Triggers take action on tickets immediately after tickets are created, updated or deleted.
  • Helpdesk file storage  25GB/agent
    Attach screenshots, photographs, documents, or any other kind of file to help resolve a support request.
  • 100 MB max file size
    You will be able to attach files up to the max file size for each plan.
  • Unlimited canned responses
    Speed up your work by using pre-existing responses.
  • Google integration
    Install Mojo Helpdesk in Google Apps for direct login to Mojo from Google Apps.
  • Support widget
    With the support widget, you can place a ticket form directly on your web site
  • Import data
    Import user and ticket data.
  • Enhanced security
    If you require maximum security and confidentiality, you can encrypt all information exchanges (not only password related) with our strong encryption technology.
  • User satisfaction ratings
    The Mojo Number is your measure of success: Each ticket can be rated by the user. The Mojo Number reflects customer satisfaction based on the ratings, so you can see how your organization and staff are doing with customer satisfaction. What's your mojo number?
  • Unlimited users
    Users are those submitting tickets to the helpdesk, also known as end-users. They are not Agents that work helpdesk tickets, also known as helpdesk staff or techs.
  • Unlimited tickets
  • 100 automations
    Automations can automatically update tickets or send emails based on certain conditions. It can be useful for creating escalation rules, automate assignments or pinpoint service level violation.
  • Email integration
    Allows users to create tickets by emailing the helpdesk. You can setup several addresses like support@... or billing@... Email round trip is also available.
  • REST API
    Easy to use API to integrate with other applications or to build simple scripts that can communicate directly with the Mojo Helpdesk service.
  • Bulk data export
    Export user, ticket and event log data. You own your data and can export it at any time.
  • Public & private knowledge base
    Publish Frequently Asked Questions (FAQs), how-tos and articles useful for your customers.
  • Self service portal
    Cut up to 70% on new requests by allowing users to find the answer to their problem by themselves without having to contact your support staff.
  • Ticket merging
    Merge one or more tickets
  • Time tracking
    Keep statistics by tech or customer to see where they spend their time.
  • Agent access control
    Create agents with limited access rights. Restricted agents will only see tickets in queues which they are associated.
  • SLA monitoring
    Mojo Helpdesk allows service level monitoring to allow your organizations to reach its efficiency goals.
  • Domain branding
    Have your own domain name, e.g. support.yourco.com and replace all mentions of MojoHelpdesk by your own brand, on the web and in the email messages.
  • Education / Non-profit discount
    Discount available for education and non-profit organizations.
  • Phone support
    Product support for Mojo Helpdesk will be offered by phone during regular business hours with emergency on-call support 24x7.
  • SSL certificate installation
    Have your own SSL certificate installed, when you have your own domain name setup.
  • Dedicated account manager
    Training and advice from an account manager for configuration and training of helpdesk staff.
  • White glove service**
    We will completely set up your helpdesk for you.
  • Team training**
    Mojo Helpdesk staff will train your organization's team on your configured helpdesk.
UNLIMITED
usd
{{priceMojoUnl}}/mo
{{priceMojoUnlYearly}} Billed yearly
unlimited agents*
  • Unlimited custom forms
    Mojo supports multiple forms. For example an organization may need a 'Ticket Request' form, a 'Return RMA Request' form, and a 'Purchase Request' form. Pick a plan based on your specific needs.
  • Unlimited triggers
    Automate workflow by creating triggers. Triggers take action on tickets immediately after tickets are created, updated or deleted.
  • Helpdesk file storage  50GB/agent
    Attach screenshots, photographs, documents, or any other kind of file to help resolve a support request.
  • 100 MB max file size
    You will be able to attach files up to the max file size for each plan.
  • Unlimited canned responses
    Speed up your work by using pre-existing responses.
  • Google integration
    Install Mojo Helpdesk in Google Apps for direct login to Mojo from Google Apps.
  • Support widget
    With the support widget, you can place a ticket form directly on your web site
  • Import data
    Import user and ticket data.
  • Enhanced security
    If you require maximum security and confidentiality, you can encrypt all information exchanges (not only password related) with our strong encryption technology.
  • User satisfaction ratings
    The Mojo Number is your measure of success: Each ticket can be rated by the user. The Mojo Number reflects customer satisfaction based on the ratings, so you can see how your organization and staff are doing with customer satisfaction. What's your mojo number?
  • Unlimited users
    Users are those submitting tickets to the helpdesk, also known as end-users. They are not Agents that work helpdesk tickets, also known as helpdesk staff or techs.
  • Unlimited tickets
  • Unlimited automations
    Automations can automatically update tickets or send emails based on certain conditions. It can be useful for creating escalation rules, automate assignments or pinpoint service level violation.
  • Email integration
    Allows users to create tickets by emailing the helpdesk. You can setup several addresses like support@... or billing@... Email round trip is also available.
  • REST API
    Easy to use API to integrate with other applications or to build simple scripts that can communicate directly with the Mojo Helpdesk service.
  • Bulk data export
    Export user, ticket and event log data. You own your data and can export it at any time.
  • Public & private knowledge base
    Publish Frequently Asked Questions (FAQs), how-tos and articles useful for your customers.
  • Self service portal
    Cut up to 70% on new requests by allowing users to find the answer to their problem by themselves without having to contact your support staff.
  • Ticket merging
    Merge one or more tickets
  • Time tracking
    Keep statistics by tech or customer to see where they spend their time.
  • Agent access control
    Create agents with limited access rights. Restricted agents will only see tickets in queues which they are associated.
  • SLA monitoring
    Mojo Helpdesk allows service level monitoring to allow your organizations to reach its efficiency goals.
  • Domain branding
    Have your own domain name, e.g. support.yourco.com and replace all mentions of MojoHelpdesk by your own brand, on the web and in the email messages.
  • Education / Non-profit discount
    Discount available for education and non-profit organizations.
  • Phone support
    Product support for Mojo Helpdesk will be offered by phone during regular business hours with emergency on-call support 24x7.
  • SSL certificate installation
    Have your own SSL certificate installed, when you have your own domain name setup.
  • Dedicated account manager
    Training and advice from an account manager for configuration and training of helpdesk staff.
  • White glove service**
    We will completely set up your helpdesk for you.
  • Team training**
    Mojo Helpdesk staff will train your organization's team on your configured helpdesk.
  • Paper invoice
    Annual plans can be purchased via invoice rather than using a credit card in Mojo Helpdesk.

(**) Contact us for pricing.