- Unlimited queues
A ticket queue is like a folder or a category. They are used to organize tickets. Typical queue names are 'Tech support', 'Question about my account', 'Purchase request'.
- Unlimited custom forms
Mojo supports multiple forms. For example an organization may need a 'Ticket Request' form, a 'Return RMA Request' form, and a 'Purchase Request' form. Pick a plan based on your specific needs.
- Unlimited triggers
Automate workflow by creating triggers. Triggers take action on tickets immediately after tickets are created, updated or deleted.
- Helpdesk file storage 50GB/agent
Attach screenshots, photographs, documents, or any other kind of file to help resolve a support request.
- 100 MB max file size
You will be able to attach files up to the max file size for each plan.
- Unlimited custom views
Create custom views for your ticket lists, filtered by any criteria you specify.
- Unlimited canned responses
Speed up your work by using pre-existing responses.
- Google integration
Install Mojo Helpdesk in Google Apps for direct login to Mojo from Google Apps.
- Support widget
With the support widget, you can place a ticket form directly on your web site
- Import data
Import user and ticket data.
- Enhanced security
If you require maximum security and confidentiality, you can encrypt all information exchanges (not only password related) with our strong encryption technology.
- User satisfaction ratings
The Mojo Number is your measure of success: Each ticket can be rated by the user. The Mojo Number reflects customer satisfaction based on the ratings, so you can see how your organization and staff are doing with customer satisfaction. What's your mojo number?
- Unlimited users
Users are those submitting tickets to the helpdesk, also known as end-users. They are not Agents that work helpdesk tickets, also known as helpdesk staff or techs.
- Unlimited automations
Automations can automatically update tickets or send emails based on certain conditions. It can be useful for creating escalation rules, automate assignments or pinpoint service level violation.
- Email integration
Allows users to create tickets by emailing the helpdesk. You can setup several addresses like support@... or billing@... Email round trip is also available.
- REST API
Easy to use API to integrate with other applications or to build simple scripts that can communicate directly with the Mojo Helpdesk service.
- Bulk data export
Export user, ticket and event log data. You own your data and can export it at any time.
- Public & private knowledge base
Publish Frequently Asked Questions (FAQs), how-tos and articles useful for your customers.
- Self service portal
Cut up to 70% on new requests by allowing users to find the answer to their problem by themselves without having to contact your support staff.
- Ticket merging
Merge one or more tickets
- Time tracking
Keep statistics by tech or customer to see where they spend their time.
- Agent access control
Create agents with limited access rights. Restricted agents will only see tickets in queues which they are associated.
- SLA monitoring
Mojo Helpdesk allows service level monitoring to allow your organizations to reach its efficiency goals.
- Domain branding
Have your own domain name, e.g. support.yourco.com and replace all mentions of MojoHelpdesk by your own brand, on the web and in the email messages.
- Education / Non-profit discount
Discount available for education and non-profit organizations.
- Phone support
Product support for Mojo Helpdesk will be offered by phone during regular business hours with emergency on-call support 24x7.
- SSL certificate installation
Have your own SSL certificate installed, when you have your own domain name setup.
- Dedicated account manager
Training and advice from an account manager for configuration and training of helpdesk staff.
- White glove service
We will completely set up your helpdesk for you.
- Team training
Mojo Helpdesk staff will train your organization's team on your configured helpdesk.
- Paper invoice
Annual plans can be purchased via invoice rather than using a credit card in Mojo Helpdesk.