2025 July-August Release Notes

We’ve been working to make Mojo Helpdesk more reliable and efficient, with a streamlined UI. Here’s what’s new from the past month:

Enhancements

Major update to API documentation: Expanded content in a more user-friendly format https://developer.mojohelpdesk.com/
Introduced “type to search” filtering in reports

Export files now include customer comments along with ticket ratings for more complete feedback tracking
Improved all_comments variable in Mojo bots: Emails sent by Mojo bots now display the comment text and the author, providing more context without needing to open the ticket
Mail score improvements: Updated the sending process and content of email notifications to improve spam scoring
Search from unassigned tickets: Agents can now start searches from the Unassigned Tickets list, matching the behavior in the Classic UI
Better search weights in the knowledge base: Search now prioritizes ticket titles, followed by keywords, then content for more relevant results
Improved staff note notifications: The ticket email address is now hidden in the “from” field of staff notifications for added precaution

Aligned asterisks in the API access key field for a cleaner look
Updated the icon for notification center watched tickets
Agents in the assignee list and search drop down now display in alphabetical order
Fixed an issue where some agents appeared as suspended incorrectly
Resolved a loading issue with the Mojo star animation
Fixed broken Help Center search
Adjusted Bamzooka logo size after a release that made it huge
Corrected error message displayed when viewing an unpublished articles
Help Center footer now stays anchored at the bottom of the screen
Long file names now truncate with ellipses (as seen when adding an attachment)
Prevented duplicate agents in search filters
Prevented saved searches list from appearing empty
Fixed event log to display the correct star ratings
Corrected an issue in the API ticket search that was breaking the Zapier app
Ticket list Due Soon and Overdue buttons have been renamed to SLA due soon and SLA overdue to prevent name conflicts with existing ticket field Due date
SLA countdowns will no longer apply to deleted or trashed tickets
Added SLA pause duration tracking to ensure accurate tracking of tickets that move between different statuses

Mojo AI Copilot General Availability
Email Improvements: Send ticket notifications from your own domain with SPF authentication, improving email deliverability and reducing the risk of spam or quarantine