2025 Sept Release Notes

This month marks a major milestone for Mojo Helpdesk as we successfully achieved SOC 2 Type 2 compliance.

In addition, the September release brings enhancements, UX and UI refinements, and bug fixes. 

Enhancements

• Mojo AI Copilot
  • Response generation can be cancelled mid-process
  • Summary button moved below the description for easier access
  • Mojo AI Copilot tool bar appears only when adding a public comment

• Saved Searches

  • Improved list to be more compact
  • Added option to collapse saved searches list for a cleaner workspace
  • Long saved search names don’t wrap anymore that are shortened with elispsis in the middle. A mouse-over tooltip shows the whole name

• Mojo Bot: New trigger condition added for due date or scheduled date is today

• Attachment over-quota behavior

  • In-app alert added when storage is nearing capacity
  • In-app message improved when storage is full
  • When help desk storage is full, a bounce back email is returned to ticket creators

• Warning message now appears in queue settings if email forwarding is configured from a contact to a queue

• Long group names don’t wrap anymore that are shortened with ellipsis in the middle. A mouse-over tooltip shows the whole name

• Event log entry for ticket created via email reworded for clarity

• Hyperlinked ticket numbers in event log

• Revamped dashboard filters UX

• Left side navigation is visible when viewing a ticket for easier navigation

• KB articles now sort alphabetically within a Topic

• API v2 documentation updated with correct searchable attributes

• Added field_attribute_id to the custom_field_values data for the public API

Bug fixes

• Fixed issue where HTML appeared in ticket description previews

• Fixed issue where HTML was displayed in the email subject line for notifications sent via a Mojo Bot

• Resolved broken media (GIF/images) in the how-to help side panel in admin settings

• When loading is takes more than 8 seconds on slower networks, a prompt to reload the page appears

• Corrected event log to correctly display deleted users

• Resolved issue where Mojo Bot could not run scheduled tickets due to access rights.

• Corrected broken link in the recovery code login page

• Fixed Mojo Bot issue where the less than number condition was not working

• Resolved broken images in email notifications 

• Task changes are now properly logged in the event log

• When adding an existing ticket as a sub-ticket, assignee is correctly displayed

Coming soon

• Mojo AI Copilot General Availability

• Mojo email enhancements to lower the risk of notifications being classified as spam

A big thank-you to our customers who shared their feedback and inspired many of these enhancements.

Our Customer Success team is available to review your setup or discuss any limitations holding you back. Reach out to success@help.mojohelpdesk.com.