Help Desk Pricing. Everything Included.
One price per agent. Ticketing, knowledge base, SLAs, automation, and Felix AI - in every plan. No add-ons, no per-feature upsells, no surprises at renewal.
Full ticketing with generous limits on storage, queues, and automation. Everything you need to run a real support desk.
IncludesWhat these features include
- Full ticket trackingState of the art ticket tracking.
- Email integrationAllow users to create ticket and reply to ticket via email.
- Self service knowledge baseCut up to 90% of incoming tickets and decrease agents workload.
- Canned responsesSpeed up work by using pre-existing canned responses.
- Custom formsCustomize forms to meet your need: "Ticket Request" form, a "Return RMA Request" form, and a "Purchase Request" form, etc...
- Customer ticket historyView passed customers conversation.
- Full ticket tracking
- Email integration
- Self service knowledge base
- Canned responses
- Custom forms
- Customer ticket history
More storage, unlimited queues, forms, and advanced automation. Built for teams scaling past their first support desk.
Everything in Team, plusWhat these features include
- Agent permissionsRestrict agents to specific queues.
- Escalation rulesCreate rules to automatically escalate tickets.
- Ticket mergingMerge tickets together to create a single ticket.
- Round robin assignmentAutomatically assign tickets to agents in a round robin fashion.
- Advanced business hoursSet business hours for different teams and/or different locations.
- Advanced SLA monitoringMonitor SLA compliance with advanced configuration settings.
- Agent permissions
- Escalation rules
- Ticket merging
- Round robin assignment
- Advanced business hours
- Advanced SLA monitoring
Mission-critical support at scale — advanced controls, security, and a dedicated team behind your help desk.
Everything in Business, plusWhat these features include
- HIPAA compliance & BAARun a HIPAA-compliant help desk with a signed Business Associate Agreement (BAA) for handling protected health information (PHI).
- Advanced reportingCreate advanced reports to monitor help desk performance.
- Dedicated account managerYour account will be assigned a dedicated account manager
- Priority supportReceive quick and efficient support.
- Automated exportsExport your help desk data automatically on a periodic basis.
- Increased quotasIncreased quotas for API, bots, SLAs, reporting, storage and more...
- HIPAA compliance & BAA
- Advanced reporting
- Dedicated account manager
- Priority support
- Automated exports
- Increased quotas
Discounts are not cumulative. Download the full Capabilities Statement.
Everything you need, nothing you don't.
Competitors gate the useful features behind higher tiers and per-seat add-ons. Mojo doesn't. Every plan ships with the full toolkit - you only pay for agents. Plans differ by scale and controls, not by whether the product actually works.
Compare every plan
Same product across the board. We only list what changes between tiers — the rest is included everywhere.
| Feature | Team | MOST POPULARBusiness | Enterprise |
|---|---|---|---|
| Business & Enterprise add | |||
| Agent permissions | Not included | Included | Included |
| Escalation rules | Not included | Included | Included |
| Ticket merging | Not included | Included | Included |
| Round robin assignment | Not included | Included | Included |
| Advanced business hours | Not included | Included | Included |
| Advanced SLA monitoring | Not included | Included | Included |
| Private knowledge base | Not included | Included | Included |
| Advanced security | Not included | Included | Included |
| Your domain | Not included | Included | Included |
| KPI | Not included | Included | Included |
| Paper invoice | Not included | Included | Included |
| Phone support | Not included | Included | Included |
| White-glove service | Not included | Included | Included |
| Enterprise only | |||
| Advanced reporting | Not included | Not included | Included |
| Dedicated account manager | Not included | Not included | Included |
| Priority support | Not included | Not included | Included |
| Automated exports | Not included | Not included | Included |
| Increased quotas | Not included | Not included | Included |
| Sandbox | Not included | Not included | Included |
| Security & compliance | |||
| SOC 2 Type II report | Included | Included | Included |
| Single Sign On: Google, Microsoft, SAML, Classlink, etc... | Included | Included | Included |
| HIPAA compliance & BAA | Not included | Not included | Included |
Security your procurement team can verify.
Every plan runs on SOC 2 Type II audited infrastructure, verified by an independent CPA firm. HIPAA BAA is available on Enterprise.
Read the security overview →
Mojo Helpdesk is trusted by over 2.5 million users
The helpdesk solution that helps teams resolve requests faster and stay in control.
Frequently asked questions
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