How-To Videos

Learn how to use and configure Mojo Helpdesk


A tour of Mojo Helpdesk

 

Mojo Helpdesk Overview

4:20

 

Mojo Helpdesk Overview - Extended

12:00


Getting started

 

Routing New Ticket Email Notifications

1:33

 

Restricting Agent Access

1:51

 

Creating a Ticket

1:47

 

Helpdesk Set Up for Schools

8:05


Security

 

Whitelisting and Blacklisting User Access

3:43


Customization

 

Ticket Lists

2:39

 

Ticket Tags

1:23

 

Ticket Resolutions

1:44

 

Customizing Help Desk Emails

2:06

 

Branding the Help Center

2:10

 

Customize Your Mojo Helpdesk

0:45

 

Customizing a Ticket Form

3:09


Productivity

 

Tracking Time Spent Working on Tickets

2:14

 

Dashboard: The Help Desk Overview

1:08

 

Report: The Aging Summary

1:56

 

Using Canned Responses

1:25

 

Setting Up Triggers

3:51

 

Creating an Automation

2:36

 

Report: Service Level Compliance

2:41

 

Mojo Stars and Reporting

1:33

 

Watch List

1:11


Add-ons

 

Asset Management

3:01


Agent Training Videos

These videos help new Mojo Helpdesk agents get started smoothly. They should be seen in order.

 

Mojo Extended Overview

12:01

 

Agent Workflow and Ticket Status

6:00

 

Mojo Star and Leaderboard

1:26

 

Ticket Interface Walkthrough

2:14

 

Using Canned Responses

1:25

 

Ticket Lists

2:39

 

Ticket Tags

1:23

 

Tracking Time Spent on Tickets

2:14

 

Watch List

1:11

 

Using the search bar

2:31


Bonus Point Video

 

Mojo Overview for North East LA users

1:19