How-To Videos

Learn how to use and configure Mojo Helpdesk for your organization

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Overview

 

Mojo Helpdesk walk through

Getting started

 

Getting started with Mojo Helpdesk

 

Helpdesk set up for schools

 

Routing new ticket email notifications

 

Restricting agent access

Security

 

Whitelisting and Blacklisting User Access

Customization

 

Ticket Lists

 

Tickets tags

 

Ticket Resolutions

 

Customizing help desk emails

 

Branding the help center

 

Customize your Mojo Helpdesk

 

Customizing a ticket form

Productivity

 

Track time spent on tickets

 

Dashboard: the help desk overview

 

Using canned responses

 

Setting up triggers

 

Creating an automation

 

Report: service level compliance

 

Mojo stars and reporting

Add-ons

 

Asset Management