How-To Videos

Learn how to use and configure Mojo Helpdesk for your organization

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Mojo Helpdesk walk through

Getting started


Getting started with Mojo Helpdesk


Helpdesk set up for schools


Routing new ticket email notifications


Restricting agent access



Whitelisting and Blacklisting User Access



Ticket Lists


Tickets tags


Ticket Resolutions


Customizing help desk emails


Branding the help center


Customize your Mojo Helpdesk


Customizing a ticket form



Track time spent on tickets


Dashboard: the help desk overview


Using canned responses


Setting up triggers


Creating an automation


Report: service level compliance


Mojo stars and reporting



Asset Management