Terms of Service

We charge a fee based on your account type and the billing term you select. Mojo Helpdesk is offered on monthly, annual, and multi-year terms (for example, 2, 3, or 4-year subscriptions). The Service is billed in advance for the full billing term you choose, and fees already paid are non-refundable except where a refund is required by law or expressly stated in these terms. If you upgrade your plan after the trial period, the upgrade takes effect immediately and your credit card is charged the difference right away for the remainder of your current billing term. If you downgrade your plan, the downgrade does not change the subscription you have already paid for: you keep your current plan for the rest of the term you paid for, and the lower plan (and its lower price) takes effect at your next renewal. A downgrade does not generate a refund or credit for the current term. The price you pay is fixed for the billing term you have paid for; any fee change applies only to future renewals.

Unless otherwise specified in a separate written agreement between you and Metadot, a multi-year subscription renews for successive one-year terms. If you have entered into a separate written agreement that specifies a subscription term, renewal term, or other renewal conditions, the terms of that agreement will control.

For subscriptions with a term of one year or longer, we will send a reminder before the applicable renewal date stating the renewal date and renewal price. Unless otherwise provided in a separate written agreement, you may cancel renewal at any time before the end of the then-current term. Renewals are charged at the then-current rate for your plan unless otherwise specified in your agreement.

All fees are exclusive of all taxes or duties imposed by governing authorities. You alone are responsible for payment of all such taxes or duties.

Metadot may modify, suspend, or discontinue the Service at any time.

Changes to fees will apply only to future subscription terms and will not affect a term for which payment has already been made. If your renewal price changes, we will provide notice at least 30 days before the renewal date. You may cancel your renewal before the new term begins if you do not accept the new price.

Current pricing and fee information may also be available on the Mojo Helpdesk website at https://www.mojohelpdesk.com.

You may cancel your subscription renewal at any time. Cancellation stops your subscription from renewing but does not end your current paid subscription. You will retain access to the Service through the end of your current billing term, including any monthly, annual, or multi-year term.

You may cancel through the Account screen in the Service or through the same method used to purchase your subscription. Online cancellations do not require a phone call or other additional steps.

You may separately request immediate closure of your account and deletion of its content. If you request immediate closure, your access will end at that time.

Except where required by law, fees already paid are non-refundable, and no refunds or credits are provided for unused portions of a subscription term.

Metadot may suspend or terminate an account for violation of these Terms, unlawful use, or abusive use without refund. If Metadot terminates your account or discontinues the Service for reasons unrelated to your breach, any prepaid fees for the unused portion of your subscription term will be refunded on a pro-rata basis.

Metadot reserves the right to refuse service and to remove content that violates these Terms. The Service may not be used to engage in, support, promote, publish, transmit, or store illegal, abusive, or explicit content.

If you are an educational agency or institution subject to the Family Educational Rights and Privacy Act (FERPA) and use the Service to process personally identifiable information from education records protected by FERPA, the Mojo Helpdesk FERPA and Student Data Privacy Addendum applies and is incorporated into these Terms of Service by reference.

The FERPA Addendum supplements these Terms of Service and, where applicable, the Mojo Helpdesk Data Processing Agreement. In the event of a conflict concerning the processing of Student Data subject to FERPA, the FERPA Addendum will control.

Your use of the Service, including any content, information or functionality contained within it, is provided “as is” and “as available” with no representations or warranties of any kind, either expressed or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. You assume total responsibility and risk for your use of this Service.

You agree not to resell, duplicate, reproduce or exploit any part of the Service without the express written permission of Metadot. You may not use the service to store, host, or send unsolicited email (spam) or SMS messages. You understand that the Service can be used for transmission of your content. Customer data transmitted to and from the Service is protected using industry-standard encryption in transit, including TLS.

You may not use the service to transmit any viruses, worms, or malicious content. Metadot makes no warranties regarding (i) your ability to use the Service, (ii) your satisfaction with the Service, (iii) that the Service will be available at all times, uninterrupted, and error-free (iv), the accuracy of mathematical calculations performed by the Service, and (v) that bugs or errors in the Service will be corrected.

Metadot, its affiliates and its sponsors are neither responsible nor liable for any direct, indirect, incidental, consequential, special, exemplary, punitive or other damages arising out of or relating in any way to your use of the Service. Your sole remedy for dissatisfaction with the Service is to stop using the Service.

If any provision of the Terms of Service is held invalid or otherwise unenforceable, the enforceability of the remaining provisions shall not be impaired thereby. The failure of Metadot to exercise any right provided for herein shall not be deemed a waiver of any right hereunder. The Terms of Service sets forth the entire understanding between you and Metadot as to the Service and supersedes any prior agreements between you and Metadot (including, but not limited to, prior versions of the Terms of Service).